Home / Jobs / Customer Service
Complaints Handling Officer
About the role
A online retail platform in Abu Dhabi is looking for a Complaints Handling Officer to join its team. This is a full-time, mid level opportunity for someone who is patient and clear.
The role offers steady hours, clear progression and the chance to build a long-term career in the UAE. Applicants with a valid UAE visa or immediate availability are preferred.
Key responsibilities
- Carry out the day-to-day duties of the Complaints Handling Officer role to company standards
- Resolve issues on first contact where possible
- Log every case accurately in the CRM
- Follow scripts, quality and service standards
- Escalate complex cases to the right team
- Meet daily and weekly service targets
Requirements
- 3–5 years of relevant experience
- Customer service experience is preferred
- Fluent English
- Arabic or Hindi is a strong advantage
- Good typing and computer skills
- Calm, patient and a clear communicator
- Comfortable with shift patterns
Salary & benefits
- Employment visa and Emirates ID arranged by the employer
- Medical insurance
- 30 calendar days of annual leave (full-time)
- Annual flight ticket as per contract
- End-of-service gratuity after one year
- Incentives and training programme
Salary range is indicative. Compare with the Salary Guide 2026.
Similar jobs
Customer Support Team Leader
Arabic Live Chat Agent
SightCareer is a free job information platform, not a recruitment agency. You apply directly through the employer's official careers channel, and SightCareer is not involved in hiring decisions.
Demo listing: this role is an example, not a live vacancy. Use the Employers directory to find real openings.
| Apply via | The employer's official careers page |
| Role | Complaints Handling Officer |
| Reference | SC-UAE-0092 |
Before you apply: checklist
- Prepare your CV. UAE employers like a clear 1–2 page CV. See our CV guide.
- Attest your documents. Degrees and certificates are usually attested for UAE work visas.
- Know your target salary. This role offers AED 5,000–7,500. Research similar roles first.
- Apply on the official site. Open the employer's Careers page and look for current vacancies.
Legitimate employers never charge fees to job seekers. If anyone asks for money for an interview, offer or visa, stop and report it at Contact Us.