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Airport Customer Service Agent
About the role
A international carrier in Abu Dhabi is looking for a Airport Customer Service Agent to join its team. This is a full-time, entry level opportunity for someone who is professional and safety-aware.
The role offers steady hours, clear progression and the chance to build a long-term career in the UAE. Applicants with a valid UAE visa or immediate availability are preferred.
Key responsibilities
- Carry out the day-to-day duties of the Airport Customer Service Agent role to company standards
- Follow airport security and aviation safety rules
- Coordinate with airline and airport teams
- Resolve passenger issues calmly
- Work to strict departure and turnaround times
- Assist passengers with check-in, boarding and information
Requirements
- 0–2 years of experience (freshers welcome)
- Airline, airport or customer-service experience is preferred
- Good English
- extra languages are an advantage
- Airside pass eligibility and background checks
- Neat appearance and strong teamwork
- Flexible with shifts, nights and holidays
Salary & benefits
- Employment visa and Emirates ID arranged by the employer
- Medical insurance
- 30 calendar days of annual leave (full-time)
- Annual flight ticket as per contract
- End-of-service gratuity after one year
- Staff travel benefits and uniform
Salary range is indicative. Compare with the Salary Guide 2026.
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| Apply via | The employer's official careers page |
| Role | Airport Customer Service Agent |
| Reference | SC-UAE-0099 |
Before you apply: checklist
- Prepare your CV. UAE employers like a clear 1–2 page CV. See our CV guide.
- Attest your documents. Degrees and certificates are usually attested for UAE work visas.
- Know your target salary. This role offers AED 3,800–5,500. Research similar roles first.
- Apply on the official site. Open the employer's Careers page and look for current vacancies.
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